Delete your PartLens account

Updated 31 October 2026

Offline CAD needs no account. Deleting an online account affects AI/account data and remaining credits; it leaves local CAD files and saved projects where you stored them.

In the iPhone/iPad app

1. Open Tools → Motion → Animate with AI → Account.
2. Sign in to the account you want to delete.
3. Choose “Delete PartLens account” and confirm.

PartLens first confirms revocation of any stored Sign in with Apple grant. If that fails or the connection is unavailable, deletion reports an error; retry when connected. On success, the active service clears the account email and sign-in identities, invalidates sessions, removes synced presets and AI run history, and clears saved support conversation content and pending email codes linked to that email.

If you cannot use the app

Email blw@saptasati.com or bhupendrafire@gmail.com with the subject “Delete my PartLens account”. Use the account email where possible; if you used Apple's relay email, tell us so ownership can be verified. Do not email passwords, bank details or CAD files. We do not promise a fixed completion period before verification.

Records that remain

Billing/credit history, technical job records and audit identifiers are retained for accounting, duplicate/refund handling, security and service operation. The account email is cleared, but account and store transaction identifiers remain; these are pseudonymous records. There is currently no automatic age-based purge for these records. Any hosting backups follow the host's configured lifecycle.

Cancel subscriptions separately. Use Apple subscriptions or Google Play subscriptions to stop renewal. Account deletion does not cancel store billing or refund purchases. Contact support about a refund before deletion if needed. See refunds and credits and privacy.